Parrots N Stuff does not do any returns, cancellations, or exchanges, unless product is damaged during shipping. All sales are final with no guarantee of your bird(s) preference to items. Because of our quick turn around time we also do not offer order cancellations, please be sure of your purchase before submitting. You have 72 hours from the time of arrival to notify Parrots N Stuff of damaged product. A picture of the product and the packaging is require to be emailed to firstname.lastname@example.org. Once we receive the request we will review the pictures and if damage from shipping has occurred, we will send out a replacement. If the item is unavailable we will exchange it for a similiar item or give a full refund. Parrots N Stuff does not refund shipping charges. Your refund will be processed within approximately 14 days depending on your card issuer's policy.